BW
Bianca W

1 reviews | Active since Mar 2024

22 Apr 2024, 02:53

Absolutely shameless

The most disgusting service i have ever experienced. This kind of company should have top notch customer service but its actually a disgrace. Us as the clients are spending thousands of rands a month and we get treated like ABSOLUTE trash. Plus there are absolutely no benefits to playing on Hollywood Bets as their is no loyalty program and when you experience an issue its always stories and waiting 48hrs to get an answer etc. You should be absolutely ashamed of yourselves given the millions you make or even billions you make off your customers a day but yet you cant hire staff that are polite friendly efficient and able to sort out issues in the amount of time that you are chatting to them. But no they are clueless rude and treat you like trash.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply22 Apr 2024, 07:12
Official
Thank you for your feedback. At Hollywoodbets we value our customers input.💜 The Purple Family strives to give you a better experience whenever you engage with us. Your query has been escalated to Customer Service Management Team. The team will be in touch..

Best regards,