Absolute worst experience

Visited your branch with my family for the first time at Springfield. We ordered for meals for a sit option. Really disappointed with the poor quality of food and service. Not sure how you manage to serve such low quality food to customers with being a premium international brand. Not acceptable. Some foods purchased may have been prepared not on the same day, hard and not fresh. Some foods purchased smelt awful or of a decaying nature. Ended up giving returning the food as it so bad and terrible. Would not even serve this food to my pets. From the few bites we had eaten, we ended up getting sick and had to go the doctor. Explained to my physician what happened, He was gutted (Dr Ameer). Your manager at branch took down my details and said that the area manager will make contact with me on Monday, Still no contact. Absolute worst experience.