Absa cash send withdrawal

I make withdrawal with absa cash send on 2023-02-03 and till now no payment recived. I emailed and chat to consultants and they all told me that my query has been escalated to withdrawal team. It is now 5 days without my payment I have been send up and down I even called the customer support they all say the same thing. I need my money because I deposited more than my winnings and when I supposed to recive my winnings it's lot story. I would like withdrawal team to call me