57 Days later and still they *****

57 DAYS LATER AND STILL HOLIWOOD BETS EATS KFC WITH MY MONEY To all Holiwood Bet Clients 1.Holiwood bets states they value their Customers but I have been Reporting and Reporting and Holiwood bets keeps making excuses and does not care or value their customers at all its been 48Days in total I have been waiting for my money or free games that holiwood bets S.T.O.L.E! I have spoken to numbers of representatives on live chat I phoned them I have emailed them and no one is assisting at all I have been told numbers of time they will contact me back no one contacted me back! This is the story On the 15th of December 00:20pm I was Playing Joker win and ERROR 5015 poped up after I bought R100 free games and then the system kicked me out completely so I could take a screen shot of it but I reported it immediately then at 00:50 I played Majestic Kings and bought again R95 free games so the ERROR 5015 Poped up again and I took a quick print screen and I reported it immediately again on live chat I spoke to Linda Ndinisa she recommended I should refresh my phone and clear my browser and catches and told me if the problem persist I should take a screenshot then after that I spoke to Wandile Magwaza then I reported again both of the games and told her about why I couldn’t take the first time a screen shot and then I send the second games screen shot of error 5015 to her and also told her that the game kicked me out again to the main menu like the first game and if I go back in the games and money is missing so then she did not give me a ticket number the next day I asked on live chat whats happening on my account where the lady that was assisting me asked for the ticket number and I told her I did not receive one so she opened a ticket number **********5. So I followed up every day and every day there is an excuse then on 22 December at 20;00pm I bought free spins on fruit Party no ticket was provided the lady couldn’t even assist me at all I reported it on live chat to xolisile mwelase she also stated that holiwood bets are aware of this matter and that they are busy fixing it and I sended on email to support and no one acted on the emails at all Tickets: (**********4) (**********1) (**********4) (**********8) then I added it to my ticket **********5 where that was also just ignored and nothing was said but every time I emailed them I have sent the screen shots with here at 28days of waiting pearl emailed me a betting history and statement and asked I should have a look at it when I opened the statement all my Holiwood bets voucher and Blue vouchers I have used on holiwood bets was not even on that statement there was a bunch that shorted I mean like 13 or so so that statement was incomplete and I told her on email and I have sent all my holiwood bet vouchers that was used on the 15th that was not showing to her on email and told her its incomplete with the betting activity that was also incomplete there was missing times and games that was played on the 15th shows on the 14th I had a look at the betting history it does not correspond with the website history as the history of what I have played shows on the 14th but it also shows that I bought a few times games there on the 14th which the amounts shows R200 and I did not buy any games or played on the 14th those games I only played them on the 15th which indicated that the history is either a **** or tampered with! Then I followed up and followed and I was told numbers of times 24-48 hours waiting period then I wait the period then follow up and again same excuse and lies every day so 9 days ago Wanda Shabane emailed me the following Wanda Shabane <***********> Sat, Jan 20, 2:30 PM (11 days ago) to me Good day Elmari I trust that you are well. Please note that from the betting activities on the 15th December 2023 there is no record of you playing any YGG bets which is where Majestic King and Joker wins fall under. Please see the attached transaction list and view the betting activities. Regards, Wanda Shabane Customer Service Digital Team Leader T +27 (0)87 ********** *********** www.hollywoodbets.net | Legal Disclaim So first of all Joker win and Majestic King falls under Spinomenal and not YGG as wanda stated. So Holiwood bets closed my ticket after I have send all my information screen shots etc and still they cant find the fault and still they cant give me the games nor my money back nor can they even contact me back when I reply on their emails This is all the tickets (**********3) (**********8) (**********0) (**********9) (**********9) (**********3) (**********0) (**********4) (**********1) (**********4) (**********8) (**********5)Bet ID 239388 and im sure there is more that’s un responded as well as when I leave a complain here on hello peter they tell me someone will contact me no one contacted me so this is how they value their customers by *********.I.N.G their money I am rating HOLLIWOOD BET -0 on a scale from 1-10 I would not recommend playing at them I would rather stay far away from them as this happened already 3 times and im already waiting 48 Days for them to respond and give me my money back but im already sure they ate kfc with it! SO DO NOT USE THEM STAY AS FAR AWAY FROM THEM AS YOU CAN THEY ARE NOT RELIABLE! NOR TRUST-ABLE! NOR DO THEY VALUE THEIR CUSTOMERS AT ALL! AND THEY ALSO ********* ! THEY HAVE A DIFFERENT STORY EVERY DAY AND THEY ALSO LIE! I CAN POST ALL CONVERSATIONS HERE AS WELL AS I HAVE TAKEN SCREENSHOTS OF EVERY CONVERSATION ON LIVE CHAT ASWELL AS EMAILS BUT I THINK THIS WAS BREATH ENOUGH AS IT’S A WASTE OF TIME AND AIRTIME TO EVEN TRY TO CONTACT THEM THEY DO NOT CARE AND THEY DO NOT DO ANYTHING TO ASSIST I ASKED NUMEROUS TIMES I WANT TO SPEAK TO THE MANAGER WHEN I CALL AND LIVE CHAT THEY HAVE AN EXCUSE FOR EVERYTHING THE MANAGER IS NOT HERE,THE MANAGER IS ALREADY HOME, SORRY BUT IM NOT GOING TO PUT YOU THROUGH TO THE MANAGER AND THE LIST GOES ON AND I WILL PROBABLY GET ONE OF THESE COMMENTS AGAIN ON HERE THAT STATES A REPRESENTATIVE WILL CONTACT YOU SOON THAT’S ONLY FOR THE BLINDNESS NO ONE ACTUALLY WILL CONTACT ME BACK AS ITS ANOTHER ONE OF THEIR LIES I GUESS THEY GET PAID TO LIE AND MAKE UP EXCUSES