3rd eWallet Reversal Request

Hi this is my 3rd review with Hollywood Bets I have been put from pillar to post since the 2st review. Nothing positive has come out I have been promised good service and assistance but to no avail. The only thing I have asked was for my money to be reversed from the Ewallet to my bank account but till this day nothing. So I am tired of this poor service I have received so far. Meaning I thus far as a client do not mean anything to them. My complaint has meant nothing to them. Nizam a consultant or team leader asked for my details again I forwarded them to him but still my bank account remains empty. So I am at my wit's end with Hollywood Bets. Please I urge can a person on the top management assist me cause this is my money that I am asking for. I wonder whether they believe in customer centricity or code of conduct.