2nd Request of Reversal from Hollywood Bets

Good day, This is my 2nd review of Hollywood Bets. Firstly let me acknowledge that they were quick in responding to the review I recently wrote. I was contacted on Saturday the 24th by a gentleman named Nishan. He advised me to send an email to their finance department and also attach my ID document.I than did so immediately after the call. Later that day to my surprise I got another email telling me they are awaiting response which they themselves never specified what response they required from my side then they changed their story on another email saying I never responded so they are closing my ticket. I even attached a document of my transactions which I got from one of their consultant last year.To my surprise I did not know why cause I don't know what they required from my side. I am now thinking to myself according to the feedback so far that it's like they are ****ming me. So currently I sent another email this morning being the 25th March 2024 which I have only gotten a automated response. I am very disappointed with such a big company who cannot just bring back my money I do not know why such a request is difficult. But all I can say is that people must watch out for this company. Cause what is happening to me can easily happen to another customer. Their customer service department is despicable honestly. I am sure there are many like me who don't know this platform of Hello Peter otherwise they themselves would complain.