TN
T N
1 reviews | Active since Feb 2020
09 Sept 2021, 15:27
2nd Complaint 26 August Withdrawal Still Not paid
My withdrawal requested on 26th Aug has stlll not been paid. The only response received after 1st complaint was to say funds reversed back into my acc and o should process again and the withdrawals team will prioritise.
I have done the same withdrawal again, and no sms or response from supervisors.
So not sure which has a longer wait time, live support, phoning, email, complaints etc all seem to have a standard 2 week please wait period.
I will keep logging complaints until resolved. Ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Hollywoodbets's replyOfficial
09 Sept 2021, 17:30Hi T Naidoo
Your query has been escalated to our Withdrawals management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Withdrawals management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply09 Sept 2021, 17:30
Official
Hi T Naidoo
Your query has been escalated to our Withdrawals management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
Your query has been escalated to our Withdrawals management team. The team will be in contact shortly.
Regards,
Shanaaz
Hollywoodbets
TN
T N's updateReviewer Update
09 Sept 2021, 18:07Hi
I think my second complaint and escalation was unwarranted. I got home today to find 24+ miss calls from hollywood staff trying to contact me to resolve.
Even though just sending the sms would have been easier, the staff and supervisors did their fair share and I now have received the sms.
I apologise to the individual/s who attempted to resolve and may have been affected by this complaint.
Tx
I think my second complaint and escalation was unwarranted. I got home today to find 24+ miss calls from hollywood staff trying to contact me to resolve.
Even though just sending the sms would have been easier, the staff and supervisors did their fair share and I now have received the sms.
I apologise to the individual/s who attempted to resolve and may have been affected by this complaint.
Tx
TN
T N's update09 Sept 2021, 18:07
Reviewer Update
Hi
I think my second complaint and escalation was unwarranted. I got home today to find 24+ miss calls from hollywood staff trying to contact me to resolve.
Even though just sending the sms would have been easier, the staff and supervisors did their fair share and I now have received the sms.
I apologise to the individual/s who attempted to resolve and may have been affected by this complaint.
Tx
I think my second complaint and escalation was unwarranted. I got home today to find 24+ miss calls from hollywood staff trying to contact me to resolve.
Even though just sending the sms would have been easier, the staff and supervisors did their fair share and I now have received the sms.
I apologise to the individual/s who attempted to resolve and may have been affected by this complaint.
Tx
Hollywoodbets's replyOfficial
10 Sept 2021, 12:23Hi T Naidoo
Thank you for the feedback, we're just glad that you have been assisted.
Regards,
Shanaaz
Hollywoodbets
Thank you for the feedback, we're just glad that you have been assisted.
Regards,
Shanaaz
Hollywoodbets
Hollywoodbets's reply10 Sept 2021, 12:23
Official
Hi T Naidoo
Thank you for the feedback, we're just glad that you have been assisted.
Regards,
Shanaaz
Hollywoodbets
Thank you for the feedback, we're just glad that you have been assisted.
Regards,
Shanaaz
Hollywoodbets