(***1)-Poor customer support

Item: Hollywoodbets
Rating: 1
Author: Jabulani D

I had a recent bad deposit experience, after depositing on the 12 June 2024, 2 days after, the money was not credited, after escalating this, it was credited then reversed, I have sent a bank letter & proof of payment for the same, but still no credit, even worse support is ignoring my emails.

Helpful (0)

Replies (5)

Hollywoodbets's replyOfficial

15 Jun 2024, 18:34

Hi there. Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, Hollywoodbets.

Hollywoodbets's reply15 Jun 2024, 18:34

Official

Hi there. Your query has been escalated to the Customer Service Management Team. The team will be in touch. Regards, Hollywoodbets.

Jabulani D's updateReviewer Update

15 Jun 2024, 18:47

I will be awaiting response, the have escalated this issue numerous times already, still not resolved?

Jabulani D's update15 Jun 2024, 18:47

Reviewer Update

I will be awaiting response, the have escalated this issue numerous times already, still not resolved?

Jabulani D's updateReviewer Update

15 Jun 2024, 19:35

I have been told to wait a further 24 to 48 hours with a new ticket number, this is so unfortunate:

image.png 32.5 KB

Jabulani D's update15 Jun 2024, 19:35

Reviewer Update

I have been told to wait a further 24 to 48 hours with a new ticket number, this is so unfortunate:

image.png 32.5 KB

Jabulani D's updateReviewer Update

25 Jun 2024, 12:24

Till date nothing has changed

Jabulani D's update25 Jun 2024, 12:24

Reviewer Update

Till date nothing has changed

Hollywoodbets's replyOfficial

26 Jun 2024, 11:49

Hi there, Your query has been escalated to the Customer Service Team. The team will be in touch. Regards, Hollywoodbets.

Hollywoodbets's reply26 Jun 2024, 11:49

Official

Hi there, Your query has been escalated to the Customer Service Team. The team will be in touch. Regards, Hollywoodbets.