1 reviews | Active since Apr 2020
***1
Kindly assist regarding my suspended/closed Hollywoodbets account issue which has been ongoing since 2025 with no proper assistance or resolution.
I have been calling and making follow-ups continuously from Monday until today. I was repeatedly informed that a supervisor by the name of Nhlanhla would contact me, but until now nobody has called me back. Every day it is a different story with no actual progress.
I have fully cooperated and submitted everything that was requested from me, including:
* Bank statement * KYC documents * Voucher serial numbers * Voucher numbers
Despite providing all required information, my issue still remains unresolved.
I was also given ticket/reference number: ***1 by an agent named Tlangelani for supervisor follow-up, but nothing has happened.
At this point I am extremely frustrated because more than R20,000 of my money is being held with no proper feedback or timeline for resolution. I need immediate assistance and I want my funds released as soon as possible.
Please treat this matter as urgent because I am tired of receiving the same promises and no action.
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Thank you for the response, but this is the same generic message I have been receiving for months without any actual resolution. My account has been suspended/closed since 2025, and despite numerous calls, emails, and submitting all requested documents, no one has assisted me properly or provided feedback.
I have repeatedly been told that the Escalations Team or a supervisor would contact me, yet I am still forced to constantly follow up myself with no progress. This ongoing delay and lack of communication is unacceptable.
I request immediate intervention and a clear resolution regarding my account and funds. If this matter continues to be ignored, I will have no choice but to escalate it further to the relevant gambling authorities and public consumer complaint platforms.
Please treat this matter with urgency and provide feedback as soon as possible.
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Thank you for the response, but this is the same generic message I have been receiving for months without any actual resolution. My account has been suspended/closed since 2025, and despite numerous calls, emails, and submitting all requested documents, no one has assisted me properly or provided feedback.
I have repeatedly been told that the Escalations Team or a supervisor would contact me, yet I am still forced to constantly follow up myself with no progress. This ongoing delay and lack of communication is unacceptable.
I request immediate intervention and a clear resolution regarding my account and funds. If this matter continues to be ignored, I will have no choice but to escalate it further to the relevant gambling authorities and public consumer complaint platforms.
Please treat this matter with urgency and provide feedback as soon as possible.