Yuck 🤮 Hollard

I took shortfall insurance with them. The lady who assisted me to submit my claim was not very useful, asking for things that I didn't understand. The instructions in her email were vague and only after I telephoned, did she explain what was required. I submitted the claim on Friday, 12 July 2024 but received no acknowledgement of receipt. Emails are not responded to and when I tried to call, all I get is elevator music. I've paid my insurance for this product and I want it sorted out.