Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hollard Life presents a sharply divided customer experience. Customers consistently praise named consultants and rapid funeral claim payouts, with several describing money in their account within 24 hours. A recurring theme, however, is administrative breakdown, including dropped calls, unanswered complaint emails and debit orders that continue long after cancellation. Agent Quality (3.7) is the clear strength, while Communication and Responsiveness (2.4) remains the deepest source of frustration.
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name individual consultants, with Lutendo Ramanala, Nomathemba Mncwango, Sibongile Nyathi and Lynne Lawrence singled out for dedication. Funeral consultants are described as compassionate and dignified, and field advisors are praised for explaining products patiently in clients' home language.
Replied to 99% of negative reviews
Reply time on negative reviews: 4h 23m
TrustIndex
8
Ranking
#8
in Funeral Insurance
Reply Time
3h 44m
NPS Score
11
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 4h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Hollard Life
What do customers say about Hollard Life?
Based on recent customer reviews, Hollard Life presents a sharply divided customer experience. Customers consistently praise named consultants and rapid funeral claim payouts, with several describing money in their account within 24 hours. A recurring theme, however, is administrative breakdown, including dropped calls, unanswered complaint emails and debit orders that continue long after cancellation. Agent Quality (3.7) is the clear strength, while Communication and Responsiveness (2.4) remains the deepest source of frustration.
What is Hollard Life's biggest strength?
Hollard Life's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name individual consultants, with Lutendo Ramanala, Nomathemba Mncwango, Sibongile Nyathi and Lynne Lawrence singled out for dedication. Funeral consultants are described as compassionate and dignified, and field advisors are praised for explaining products patiently in clients' home language.
What are the most common complaints about Hollard Life?
The most common complaint about Hollard Life, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Affordability and savings after migrating are genuine positives, yet a persistent complaint pattern involves premiums debited after written cancellation, refunds promised but never paid, unexplained double digit increases, and policies appearing on payslips that customers never authorised.
How does Hollard Life compare to other Brokers companies?
Hollard Life scores 3 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (3.7); their weakest is Communication (2.4). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is Hollard Life trustworthy?
Hollard Life has a TrustIndex of 8 out of 10 on Hellopeter, based on 699 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 4 hours 23 min. Hellopeter has tracked Hollard Life across 4,252 total reviews. How is the TrustIndex calculated? →
Recent reviews (699)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2021
Poor service and urgent feedback
I submitted a claim via the Hollard portal and, after five hours, called to confirm whether my documents had been received. After being on hold for approximately an hour, I was advised by one of the consultants that there was no claim showing on the system and that she could not locate any documents on the portal. The consultant then instructed me to email all the required documents to ***. I was further advised to call back after 30 minutes to confirm that the documents had been received and that the attachments could be opened successfully. I attempted to call back after an hour, but the call repeatedly disconnected. I continued trying until 5:00 PM without success. Since then, I have made several attempts to contact Hollard since 8am , but the calls continue to drop while I am navigating the menu options. What is even more concerning is that when I log into the portal, my claim status shows "Under Assessment", which indicates that the claim has been received and is being processed. However, when I contacted the call centre, I was told that no claim could be found on the system and that there were no documents linked to my profile. This conflicting information has left me confused and uncertain about the actual status of my claim. The level of service I have received has been extremely disappointing. I thought is the consultant job to call me of there's any outstandinginformation, and customers instead receive automated email responses advising that feedback will be provided within 24 to 48 working hours. This directly contradicts the instruction I received to call back after 30 minutes to verify receipt of my documents. This is not the first time I have experienced poor service from Hollard. The lack of communication, dropped calls, long waiting times, and inconsistent information provided by consultants are frustrating and unacceptable. Based on my experience, I would rate the service received as 0 out of 10. I request urgent confirmation that my documents have been received, that the attachments can be opened successfully, and that my claim is being processed. I would also appreciate an explanation for the discrepancy between the claim status displayed on the portal and the information provided by your call centre agents. I look forward to your urgent response and resolution of this matter as the funeral.is on Friday.
1 reviews | Active since Jan 2021
Poor service and urgent feedback
I submitted a claim via the Hollard portal and, after five hours, called to confirm whether my documents had been received. After being on hold for approximately an hour, I was advised by one of the consultants that there was no claim showing on the system and that she could not locate any documents on the portal. The consultant then instructed me to email all the required documents to ***. I was further advised to call back after 30 minutes to confirm that the documents had been received and that the attachments could be opened successfully. I attempted to call back after an hour, but the call repeatedly disconnected. I continued trying until 5:00 PM without success. Since then, I have made several attempts to contact Hollard since 8am , but the calls continue to drop while I am navigating the menu options. What is even more concerning is that when I log into the portal, my claim status shows "Under Assessment", which indicates that the claim has been received and is being processed. However, when I contacted the call centre, I was told that no claim could be found on the system and that there were no documents linked to my profile. This conflicting information has left me confused and uncertain about the actual status of my claim. The level of service I have received has been extremely disappointing. I thought is the consultant job to call me of there's any outstandinginformation, and customers instead receive automated email responses advising that feedback will be provided within 24 to 48 working hours. This directly contradicts the instruction I received to call back after 30 minutes to verify receipt of my documents. This is not the first time I have experienced poor service from Hollard. The lack of communication, dropped calls, long waiting times, and inconsistent information provided by consultants are frustrating and unacceptable. Based on my experience, I would rate the service received as 0 out of 10. I request urgent confirmation that my documents have been received, that the attachments can be opened successfully, and that my claim is being processed. I would also appreciate an explanation for the discrepancy between the claim status displayed on the portal and the information provided by your call centre agents. I look forward to your urgent response and resolution of this matter as the funeral.is on Friday.
1 reviews | Active since Mar 2022
Whats happening to funeral covers that were transfered to Hollard from table charm???
Had a funeral cover with table charm they transfered me to hollard funeral cover only communication i have recieved was banking details nothing more no updates .when i reach out to Keamokgetswe from tablecharm she no longer responds to my calls and whatsapp text.. am paying for a funeral cover i have no updates on
1 reviews | Active since Mar 2022
Whats happening to funeral covers that were transfered to Hollard from table charm???
Had a funeral cover with table charm they transfered me to hollard funeral cover only communication i have recieved was banking details nothing more no updates .when i reach out to Keamokgetswe from tablecharm she no longer responds to my calls and whatsapp text.. am paying for a funeral cover i have no updates on
1 reviews | Active since Dec 2022
I submitted a claim under a funeral policy that I have maintained for over a decade. However, my claim was
Unfair Claim Rejection and Poor Communication and yet the premium for the deceased member is being collected despite the dispute.
1 reviews | Active since Dec 2022
I submitted a claim under a funeral policy that I have maintained for over a decade. However, my claim was
Unfair Claim Rejection and Poor Communication and yet the premium for the deceased member is being collected despite the dispute.
1 reviews | Active since Oct 2026
Everything went well thank you for emailing me my policy document I'm very happy for your response
Everything went well thank you for emailing me my policy document I'm very happy for your response
1 reviews | Active since Oct 2026
Everything went well thank you for emailing me my policy document I'm very happy for your response
Everything went well thank you for emailing me my policy document I'm very happy for your response
1 reviews | Active since Oct 2026
Miss
I've always wanted and needed an Educational plan for my children not to struggle with funds after high school not knowing that Hollard has the best policy the is nation wide. I'm so happy that LEKGOWA LE LEHOLO actually came to where I work at *** and explained the policy very well and ended to take the educational plan from Hollard . Hollard you are the best insurance company the is. Now I'm stress free because my kids will not struggling in there studies. Thank you HOLLARD
1 reviews | Active since Oct 2026
Miss
I've always wanted and needed an Educational plan for my children not to struggle with funds after high school not knowing that Hollard has the best policy the is nation wide. I'm so happy that LEKGOWA LE LEHOLO actually came to where I work at *** and explained the policy very well and ended to take the educational plan from Hollard . Hollard you are the best insurance company the is. Now I'm stress free because my kids will not struggling in there studies. Thank you HOLLARD
1 reviews | Active since Aug 2019
Hollard Makes Excuses Not to Pay Valid Claims
I have 2 outstanding claims from Hollard and i am given the run around and excuses. My claims have been previusly declined based on the opinion of an assessor and not the wording of my policy. it has been sent for review and i have still not received feedback. I have my policy for numerous years and only in the last month my claims are being assessed differently. when queried Hollard cannot explain this to me. I am just being ignored. I was admitted under 3 different codes, you cannot put each code first and I can't be admitted separately 3 times on the same day, therefore all 3 codes were used on admission. My specialist clearly states diagnosis on my forms submitted and which other specialists treated me while admitted. They also advised that my condition is not typically associated with a continuous hospital admission of five days or more, which is a requirement under the relevant policy benefit. When queried were on my policy does it state this i was just ignored. I have attached my policy wording to emails but these are just ignored. On my other claim they denied receiving any documents. Which had to be resent but todate i have not received an outcome for this. I dont understand how they keep on launching new products and expanding to mauritius when they cant even get things correct in south africa.
1 reviews | Active since Aug 2019
Hollard Makes Excuses Not to Pay Valid Claims
I have 2 outstanding claims from Hollard and i am given the run around and excuses. My claims have been previusly declined based on the opinion of an assessor and not the wording of my policy. it has been sent for review and i have still not received feedback. I have my policy for numerous years and only in the last month my claims are being assessed differently. when queried Hollard cannot explain this to me. I am just being ignored. I was admitted under 3 different codes, you cannot put each code first and I can't be admitted separately 3 times on the same day, therefore all 3 codes were used on admission. My specialist clearly states diagnosis on my forms submitted and which other specialists treated me while admitted. They also advised that my condition is not typically associated with a continuous hospital admission of five days or more, which is a requirement under the relevant policy benefit. When queried were on my policy does it state this i was just ignored. I have attached my policy wording to emails but these are just ignored. On my other claim they denied receiving any documents. Which had to be resent but todate i have not received an outcome for this. I dont understand how they keep on launching new products and expanding to mauritius when they cant even get things correct in south africa.