You can and must do better

It's terrible dealing with this company my late mother had a policy with them through Ackermans. At 1st it was asked a whole lot of unnecessary questions which they could've called the parlor and Doctor and get their questions answered within minutes . Then they said the policy was declined due to none payment .Well because I was aware that when my mom was alive she asked me to check up on her things which I did. They too said it was not paid .My mom took out all her slips proving it was indeed paid ,One of their people did an investigation and and found The account was paid however Iua did not deduct their portion. The lady sent an email telling me ,They will deduct August and there will be no waiting period (That to me is an admission of guilt ) We all know how these things work if myself or my mother was at fault there would've been another 6 months waiting period .I have given everything that they need ,Theres no need for 5 days turnaround when I personally sent everything they needed .The fact that I have to ask for updates or call is really grinding me .The lady working on the claim have now said the claim is with the assessor she's waiting on Him/Her for answer . I am not a difficult person I am trying to understand when I've given everything and also went above and beyond to get the paper work needed what is the hold up .There's a few businesses you can ask how they do it that is Old mutual ,Nedbank and 1life please go and do workshops with those companies and see how they do it .Hollard and Iua can learn alot from those companies I want an answer today . I want to get this done .A person will think it's millions they have to pay out .Also I'm now wondering if you guys get commission declining and being so difficult .I'm giving you until lunch time today 1pm