Wrongfully charged!!!

In November 2020 I was contacted by a Holland agent who told me that because I had a legal cover with Holland I subsequently qualified to receive a FREE funeral benefit added to this cover. I asked the agent if she was sure I would not be charged for this cover and she confirmed that there were no additional charges.

To my surprise I have been paying a premium for this funeral cover of R118 which I did not consent to pay for as I was advised that this is a free benefit. I would therefore like a refund for the 7 months that I have paid which is R826 and also request a recording of this call to be made available to me.

I called in the beginning of April 2021 to cancel the policy and was told that I would be debited for the last time on the 24/04/2021 however I was debited again on 24/05/2021, my query number for cancellation is *** and my query number for the follow up made on 26/05/2021 is ***