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Nontombi T

1 reviews | Active since Jul 2020

06 Oct 2022, 10:44

Wrong Insurance paid

In June this year made a mistake of paying my cellphone insurance via fnb cellphone banking. I have an account with massmart but at the time I was paying I did not know they don't go to. Since Last week have been emailing them wanting my money back but still nothing. I then emailed them again this week but still nothing Only get the automated response off which they say they will get back to me after 48 hours but they don't.

0
Replies (4)
Hollard Life
Hollard Life's reply06 Oct 2022, 11:36
Official
Hello Nontombi 

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolutions  team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,Escalated Complaints Team 

NT
Nontombi T's update06 Oct 2022, 11:59
Reviewer Update
Will be waiting. I have no other option because I would assume that your finance team was suppose to have flagged my payment because am not even a Hollard life client. And so when I sent numerous emails with my bank statement and Screen shot of the payment with my I'd number in it you would have contacted me already.
NT
Nontombi T's update06 Oct 2022, 12:55
Reviewer Update
Thank you very much. Sent everything even my conversations with Lizel from Massmart.
Hollard Life
Hollard Life's reply06 Oct 2022, 13:44
Official
Hello Nontombi,

Thanks received.

Kind Regards,

Escalated Complaints Team