Wrong Information Provided

Hi, I am a client of Hollard since 2012, I have a funeral cover with them. In October 2017 I added my son to my policy and I was advised that there will be no waiting period for him as he was added on to the policy within 3 months of his birth, to my surprise I was called this morning by a Sales Representative of Hollard to offer me an upgrade on my policy and she then told me that there is a 6 months waiting period for my son. I was initially told without asking in October last year that my son has no waiting period now the rules have changed all of a sudden, the lady I spoke to even confirmed the notes on my policy that the gentleman I spoke to said there is no waiting period for my son. I need someone from Hollard to call me and explain to me what is going on in their organization as I keep getting inconsistent information and no one seems to know what's going on? Am I even covered for the amount I was told I am covered for? Am I even covered? I hope I am not being misled by your organization. I am truly disappointed to say the least. I don't even trust anything the lady told me about your new products. I am afraid I will be told something different come the time I need to claim. God help my family not to go through a difficult time when its time to claim from Hollard.