wrong Information

I Opened Insurance for my mother and sister in 2011 in 2013 I was retrenched and removed my sister I called to ask why am I not getting mail. they requested my details only to find that my mother is a beneficiary and I am a policy holder, I requested the matter to fixed cause the only reason I opened the policy was for my mother. I pay my premiums every month but the information is Incorrect, always when I call I am put on hold while they are surching the recorded information. If the matter is not fixed please return all my money I will go somewhere else.