Worst Service in history

Worst company to be insured with. I had a claim in January 2021 which payment was delayed to such a point I had to use my own salry to bury my grandmother. Even after that no apology was received from them. I opened an furneral with them again in June 2021, which there is a waiting period of 6 months, I queried that it should be removed as I have an open life cover with a funeral benefit, which I've been paying for 2+ years now. I had to log a complaint which was only rep**** to two weeks after being logged, and I advised them to cancel my policies if no answer by the 15 July 2021. Today I called to cancel but they can't do it because it's not 10 days before debt date. I have been on hold 3 time this morning for more than 30min each awaiting a team leader and the first time Chrisilda dropped the phone on me. I have asked they cancel every account under my name but still no luck. This is truly the worst of the worst the ANC of Insurance A**Holes.