Worst service EVER

Worst service ever. I have an account protection plan with Edgars and they are the underwriters. I have paid every month since I got my Edgars account. Now that I need to use it due to the Covid pandemic No RESPONSE. I laid an complaint that I still have not received any feedback and Edgars keeps calling for payment. Not even the branch manager at Edgars can get hold of Hollard insurance. I am deeply disappointed with the service from Hollard not even your complaints department helps you!