WORST SERVICE EVER

On Tuesday 8 September I submitted my moms documents to claim her funeral cover. On Wednesday I phoned to ensure they received all documents. Only you be told they are searching for my email and will send it to the assessors. On Thursday I phoned again to find that Hollard is closed. On Friday I used 3 different phones calling to follow up on my claim. Starting on number 10 then after 55min get to no1 and then the call dropped. Eventually 5 hours later got through to then be told they will send a follow up email.

I had to lay my mom to rest today without being able to pay for her funeral.

Will not recommend Hollard Funeral cover to anybody ever again!