PC
Priscilla C

1 reviews | Active since May 2016

16 May 2016, 09:36

Worst Service ever

<p>I lodged my account proetection plan claim with Edgars in March and no one from Hollard contacted me to update me on the outcome. After i only called Hollard on the 6th of May to ask whats heappenning , Spoke to Nthabiseng caller id *** She only advised me my claim was rejected because i worked for the company which is ***** because i worked for that company for 6moths plus. She asked me to send an e mail with my claim ref no *** and i got a prompt reply that someone was going to call me. No one did. Nothing new hey. Today i phoned Hollard again and spoke to Bonolo using my airtime and she told me there is no e mail they received. So why repying an e mail if you didnt receive anything. She asked me again to re submit the e mail. This goes to sho how incompeted or how HOLLARD dont care about clients. To make matters worse everyday of my life i get an sms from Edgars to pay up my account. Im super ****ed off. Will never consider HOLLARD for any of my asset and trust me will tell everyone who i know not to bother insuring any of their assets with this company</p>

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Replies (1)
Hollard Life
Hollard Life's reply16 May 2016, 10:36
Official
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you. The matter has been escalated to our claims administrator for urgent attention and contact will be made with you shortly. Kind Regards Lynne Lawrence ***