Worst service and *****'s

Good day guys I am happy to let you know that they finally debited my account it’s close to a month of back and it’s almost a month and the is no clear way forward instead . The complaints department is slow and not treating matters with a sense of urgency, guys I do not recommend Hollard insurance and it’s not only because of device insurance but I also have a life policy this type of assistance they pretend to give they do the same on all of their products 0 assistance or TCF . If you have accounts with them move them guys they are a waiste of time , how can a claim
Of a phone take a month

Hi guys well sikhulile from their complains guys has done nothing for me . I have not been assisted instead she does not care whether it’s an indication of the whole hollard or just her I wonder it’s been a week and she has done nothing for me . So now I was told their handing the matter to their team leader so I will see what’s next but so far it’s the worst service to ever get from a complains , they should just shut down

I have spoken to a lot of people from csure from Cellc side from hollard side and all of them make insinuations about the policy without using proper logic . Today I sent a call recording to Waheedan who said she will assist who is a team leader in hollard complains I am beyond disappointed about how I have been treated hollard treats people
Like trash because they black . They make them run around and hang up calls when they call. It’s understandable that they wil treat us like this but it does not mean we must sit and watch while they treat us like how our parents were treated by this people. This company knows nothing about TCF or about SLA or about telephone etiquette a more . I have asked for proof when my policy was cancelled . I will take this matter further with the people who fight for our rights the ombudsman, once more i know Waheedan will try but as for sikhulule was not helpful boetomelo and Lerato from Cellc device insurance they made me a fool I have call recordings of Lerato talking to agents about me about how I want to claim yet owing and that time they wrong and when I told her about it she said it’s a call center what must she do I have call recordings of how black people clients get treated by this companies.they debited my account yet still tell me my policy was cancelled . I will send all this calls to the ombudsman they will answer to them as the hollard and Cellc device insurance treats people like this and will not hold them accountable