WORST RUDE - NON SERVICE DELIVERY ATTITUDE TOWARDS ELDERLY EVER!!!

Elderly client requested a quote for a funeral policy over two weeks ago, was given prices over phone only and promised an emailed quotation, called in every week since twice for quote which has now still not been emailed, called in this morning and promised to be called back. Being my family, I called in to a consultant named "Rinky" if her real name with the worst attitude ever refusing to call her manager and or try assist in any way only with extremely rude "call customer service can't help you!!!! For crying out loud what is wrong with these companies that make billions of the public, can they not implement better management and staffing!!!!