NM
Nonhle M
1 reviews | Active since May 2021
08 Nov 2023, 06:14
Worst ****ming company
Worst company ever. I logged a Clicks funeral claim on the 25th of October and there was no response up to date. On the 3rd of October I received an SMS to say that it was processed but we never received any funds. I have phoned the number *** which was on the same SMS and the *********** contact Centre agents are either putting on hold till they drop my calls. No one is actually assisting. I've spoken to 5 agents already today and they drop my calls. The moment they confirm if the policy is under Clicks they hang up my call. I would highly recommend that no one will bother join these ****ming company
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
08 Nov 2023, 10:00Hello Nonhle,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within soon.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within soon.
Kind regards,
Escalated Complaints Team
Hollard Life's reply08 Nov 2023, 10:00
Official
Hello Nonhle,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within soon.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within soon.
Kind regards,
Escalated Complaints Team