Worst insurance company ever!

My mother passed away on 31 March 2022. I phoned Hollard to inform them and request the documentation. Since yesterday I have spoken to 5 different agents of whom 4 were rude and inconsiderate. I phone twice this morning and both times the agents could not assist as they apparently don't see the email and cannot assist me. I requested for a Supervisor to phone me still no response. I will never ever in my life take out a policy with Hollard again! The worst servce ever! The call center Supervisor still did make any effort to contact me. I have never had such bad experience with an insurance company. I definitely do NOT recommend Hollard for any kind of insurance. Their staff are not friendly at all and not compassionate either. After paying my premiums for 12 years this was not the experience I expected at all. Only after 7 calls did the last call center agent assist. To me that shows how bad their service really is.