MS
Modiegi S
1 reviews | Active since Sept 2016
12 Jul 2021, 11:09
Worst horrible service
My mom passed away on the 2 July 2021, I called hollard on the 3rd and they could not assist me as they don't work on weekends, Monday 5 July I called them and I summited all the documents on Tuesday the 6th, after submitting I called them to confirm that they received my documents and they confirmed, I requested them to make it urgent as they funeral is on Thursday but Wednesday when I called they had not done anything, it's more than 48 hours and to date I have not recieved anything.
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Replies (2)
Hollard Life's replyOfficial
12 Jul 2021, 12:11Hello Modiegi
Thank you for taking my call and providing me with more information. We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Thank you for taking my call and providing me with more information. We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Hollard Life's reply12 Jul 2021, 12:11
Official
Hello Modiegi
Thank you for taking my call and providing me with more information. We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Thank you for taking my call and providing me with more information. We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Natasha Vos
Hollard Life's replyOfficial
30 Jul 2021, 14:38Hello Modiegi
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Please contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Please contact us for any future concerns.
Kind regards, Natasha Vos
Hollard Life's reply30 Jul 2021, 14:38
Official
Hello Modiegi
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Please contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Please contact us for any future concerns.
Kind regards, Natasha Vos