Worst Hollard experience

My husband past away on the 11th of June 2021 and on the 18th of June 2021 i submitted my claim they told me it would take 48 hours then i will have the money in my account.. It has been 3 months and still nothing we phoned them 5 times and everytime it's the same excuses. They say it lapsed which it didn't because the claim was done before the next payment and when they check they see it and then they tell me they haven't even touched my paper work they haven't even started to process it why? How mamy times do i still have to phone just for them to do something about it or to start working on my claim.. This is ridiculous, i will never recommend Hollard to anybody ever