RK
Refilwe K
1 reviews | Active since Nov 2014
13 Nov 2023, 11:30
Worst Funeral Policy Provider!!!!
Don’t take any policies with Hollard if you want peace of mind. My mom has a funeral policy with Hollard which she took while working for Department of Education, she has now retired. I’ve been calling Hollard since June to get them to debit directly off her account and to this day they’re failing to debit; all the paperwork has been completed and sent to *** as we were advised. I spoke to Kholekile Feke, Mabel Seweya & Francis Mohasoa so far and none of them have done what my mom asked. Now when I email them I am ignored. Am sure this is Hollard’s way to get the policy to lapse and not pay when there’s death we need to claim for.
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Replies (3)
Hollard Life's replyOfficial
13 Nov 2023, 11:58Hello Refilwe,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply13 Nov 2023, 11:58
Official
Hello Refilwe,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
RK
Refilwe K's updateReviewer Update
21 Nov 2023, 10:51To this day we’ve not heard from Hollard Life, 5 working days passed and they’ve failed to keep to their TAT. You think they’ll pay you out when you claim🤔
RK
Refilwe K's update21 Nov 2023, 10:51
Reviewer Update
To this day we’ve not heard from Hollard Life, 5 working days passed and they’ve failed to keep to their TAT. You think they’ll pay you out when you claim🤔
Hollard Life's replyOfficial
23 Nov 2023, 13:20Hi Refilwe,
Please note we have been liaising with the relevant department, to gather information as to what transpired. We have the feedback and will send to your email before close of business. Alternatively will request for the call Centre agent to call you.
Kind Regards,
Escalated Complaints Team
Please note we have been liaising with the relevant department, to gather information as to what transpired. We have the feedback and will send to your email before close of business. Alternatively will request for the call Centre agent to call you.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply23 Nov 2023, 13:20
Official
Hi Refilwe,
Please note we have been liaising with the relevant department, to gather information as to what transpired. We have the feedback and will send to your email before close of business. Alternatively will request for the call Centre agent to call you.
Kind Regards,
Escalated Complaints Team
Please note we have been liaising with the relevant department, to gather information as to what transpired. We have the feedback and will send to your email before close of business. Alternatively will request for the call Centre agent to call you.
Kind Regards,
Escalated Complaints Team