Worst funeral policy in this world

My mother died 4th of December and since then I'm trying to get them to pay out this claim my mother paid this cover so we as her children could nd would not have to struggle to bury her but now we owe the funeral undertakes that is phoning every day I'm not even able to grive in peace every day is a different story when I phone each consultant I speak to sees something different that is missing then it's ID documents then it's my bank statement then it's the policy claim form that's missing I've been sending this documents every second day but yet they still can't find it and why does every consult see a different thing missing and anther one finds it I don't understand what the problem is but I'm not leaving this matter here even if a have to tack thus to the news papers I will and that is going to be my next step so ek consultants don't even listen to you they place you on hold and never pick the phone back up again all this costs me money that I don't have seriously I'm tired of this hollard people now I'm tacking this further two weeks should have been more then enough time for them to pay us out if anyone was considering or still has hollard as a funeral policy please cancel or just don't ever join them if I could they don't even deserve a star they are the worst