Worst customer service ever!!!!

Worst customer service ever!!!!!! My mother has had a funeral policy at Hollard since about 2008... Their customer service sucks! They never get back to you, and do not honor your requests! Her salary gets paid late due to covid 19, she changed her debit date with them, but they never changed is, meaning her debits fail. Due to their lack of customer service her funeral plan is going to get canceled! We have tried phoning, emailing, but no response!

You are extremely eager to receive the premiums, but your service is horrible!