Worst customer service and rude agent

<p>I have multiple policies with Hollard but I am complaining about the life policy with a premium of R355.57. Long story short, Hollard changed the debit order reference number from "HollardPFS" to "DirectAxis". I found out about this after I had reversed the "DirectAxis" debit orders thinking its ********** transactions on my account. I was not notified that DirectAxis has taken over my policy. I called the call centre and spoke to Larry who was very rude to me. He told me my policy has lapsed and to reinstate I will have to pay 3 premiums. I asked why 3 when I only reversed 2 premiums he did not give me an answer but instead had a condescending tone and made me feel so small. I am so angry, I'm thinking of cancelling all my policies with Hollard, and I will tell my family to do the same. If customer service is this horrible, how much more when it comes to claiming. I am soooo angry, that Larry guy made the situation worse!!!</p>