mK
mashudu K
1 reviews | Active since Jul 2014
13 Feb 2024, 10:06
Worst company ever they don't care about their mourning clients
My grandma passed away and I have had hollard funeral cover for the past 4yrs. Yesterday I called to claim and the agents were not of any help. They advised they will call me back and till today no one has called back. Not only that the lady that was assisting me was so disinterested in anything I was saying to a point she started sighing and told me that whoever assisted me 1st will call me. I need to bury her this Saturday and this company is Judy not interested in my time of pain
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Hollard Life's replyOfficial
13 Feb 2024, 10:45Hello Mashudu
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soon as we are looking into the matter.
Kind regards,
Escalated Complaints Team
Hollard Life's reply13 Feb 2024, 10:45
Official
Hello Mashudu
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soon as we are looking into the matter.
Kind regards,
Escalated Complaints Team