NM
NEO M
1 reviews | Active since Feb 2023
14 Aug 2024, 13:00
WORST CLAIMS EXPERIENCES EVER....WOW
we lost my father who am staying with on the 7th of July , since my mother is elderly in her 70s, she only rememebr after the funeral that she was insured with hollard , mind you my brother who is also late was on the policy , but she didnt claim , anyway the claim was submiited on the 06/08/24 16:46, no corrospondence what so ever , mind you the selling POint is CLIAM WILL BE PAID OUT IN 48 BUSINESS HRS, I CALLED IN TODAY (refrence for the call ***) I WAS APPARLED TO FINDOUT THE CLAIM IS NO REGISTERED AT ALL..THEY ARE ONLY NO ENTERTAINING THE CLAIM , WHAT SERVICE IS THIS , I WONDER HOW MANT BLACK PEOLE ARE SUFFERING AND GAVE UP ON THEIR CLAIMS CAUSE OF hOLLARDS SERVICE ... THEY REALLY POURED SALT IN MY MOTHERS WOUNDS...
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Replies (8)0
Replies (8)
Hollard Life's replyOfficial
14 Aug 2024, 14:14Hello Neo M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply14 Aug 2024, 14:14
Official
Hello Neo M
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
NM
NEO M's updateReviewer Update
14 Aug 2024, 15:44Good day
Thank u for your reply.
Within 5 days, so what would have happened if she needed the money in 48 hrs, thats totally unexceptable, PLEASE GIVE US SERVICE ... U HAVE BEEN TAKING MONEY SINCE THE 90S, WHEN SHE NEEDS U .. THIS IS WHAT U CALL GREAT SERVICE.. PATHETIC..
Thank u for your reply.
Within 5 days, so what would have happened if she needed the money in 48 hrs, thats totally unexceptable, PLEASE GIVE US SERVICE ... U HAVE BEEN TAKING MONEY SINCE THE 90S, WHEN SHE NEEDS U .. THIS IS WHAT U CALL GREAT SERVICE.. PATHETIC..
NM
NEO M's update14 Aug 2024, 15:44
Reviewer Update
Good day
Thank u for your reply.
Within 5 days, so what would have happened if she needed the money in 48 hrs, thats totally unexceptable, PLEASE GIVE US SERVICE ... U HAVE BEEN TAKING MONEY SINCE THE 90S, WHEN SHE NEEDS U .. THIS IS WHAT U CALL GREAT SERVICE.. PATHETIC..
Thank u for your reply.
Within 5 days, so what would have happened if she needed the money in 48 hrs, thats totally unexceptable, PLEASE GIVE US SERVICE ... U HAVE BEEN TAKING MONEY SINCE THE 90S, WHEN SHE NEEDS U .. THIS IS WHAT U CALL GREAT SERVICE.. PATHETIC..
Hollard Life's replyOfficial
14 Aug 2024, 15:49Hello Neo M
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint. Your claim has been registered.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint. Your claim has been registered.
Kind Regards,
Social Resolutions Team
Hollard Life's reply14 Aug 2024, 15:49
Official
Hello Neo M
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint. Your claim has been registered.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your complaint. Your claim has been registered.
Kind Regards,
Social Resolutions Team
NM
NEO M's updateReviewer Update
18 Aug 2024, 10:02Good day.. If I ever received shocking service.. It's Hollard.. Now u sent a message to my mom and said she should expect a a response in 14days cause of a discrepancies.. Do u understand what's ur job.. N service u need to give clients as funeral a cover... 48hrs is what we sign up for.. Any.. "discrepancies" was supposed to be for with 48hrs.. And communcate with the client for any clarity needed.. I CRINGE WHEN I THINK WHAT WOULD HVE HAPPENED HAD WE NEEDED THE MONEY IN 48HRS.. I'M NOT ACCEPTING THE 14 DAYS *******.. IM THE 1 WHO HAD TO CALL U THIS WEEK.. HAD I NOT THE CLAIM WOULDN'T BEEN REGISTERED AS YET.. SUM1 IS SLEEPING ON THE JOB THERE..
NM
NEO M's update18 Aug 2024, 10:02
Reviewer Update
Good day.. If I ever received shocking service.. It's Hollard.. Now u sent a message to my mom and said she should expect a a response in 14days cause of a discrepancies.. Do u understand what's ur job.. N service u need to give clients as funeral a cover... 48hrs is what we sign up for.. Any.. "discrepancies" was supposed to be for with 48hrs.. And communcate with the client for any clarity needed.. I CRINGE WHEN I THINK WHAT WOULD HVE HAPPENED HAD WE NEEDED THE MONEY IN 48HRS.. I'M NOT ACCEPTING THE 14 DAYS *******.. IM THE 1 WHO HAD TO CALL U THIS WEEK.. HAD I NOT THE CLAIM WOULDN'T BEEN REGISTERED AS YET.. SUM1 IS SLEEPING ON THE JOB THERE..
Hollard Life's replyOfficial
19 Aug 2024, 09:21Hello Neo M
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply19 Aug 2024, 09:21
Official
Hello Neo M
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in resolving your matter and assure you that we are looking into your claim. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
NM
NEO M's updateReviewer Update
19 Aug 2024, 09:41I Dont think you understand my fustration, my mother is in her 70s, shes been paying without any difficaulties, any issues witin regards to her claim is supposed to be picked up within 48hrs, ypour team failed ..1stly to register the claim( i had to call and follow up 8 days later and still the claim was not registered ) on the 12 th day you guy sent an sms that you picked up an issue its going to take 14 days for you to get back to us...kindly provide the ceo email for complaints so this isissue bout the service your giving can be entertained on the top level, YOUR CLAIM TEAM HAS FAILED US..TERREBLY
NM
NEO M's update19 Aug 2024, 09:41
Reviewer Update
I Dont think you understand my fustration, my mother is in her 70s, shes been paying without any difficaulties, any issues witin regards to her claim is supposed to be picked up within 48hrs, ypour team failed ..1stly to register the claim( i had to call and follow up 8 days later and still the claim was not registered ) on the 12 th day you guy sent an sms that you picked up an issue its going to take 14 days for you to get back to us...kindly provide the ceo email for complaints so this isissue bout the service your giving can be entertained on the top level, YOUR CLAIM TEAM HAS FAILED US..TERREBLY
Hollard Life's replyOfficial
19 Aug 2024, 10:20Hello Neo M
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply19 Aug 2024, 10:20
Official
Hello Neo M
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
We sincerely apologise for the delay in resolving your inquiry. We understand how important your concerns are to you, and we appreciate your patience. Our team is working on your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
21 Aug 2024, 09:34Hello Neo M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply21 Aug 2024, 09:34
Official
Hello Neo M
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team