Worse funeral funeral policy: hollard

I am so dissapointed in hollard funeral...my family struggle to claim in this during festive .my brother died by accident and they said they will pay in 48 hours ..and then we made a debt at funela parlour and then they changed to 14 buisness days ...we were dumbfounded by this as we submitted all the neccesary documents...just today they paid half of the money instead of doubling the money ...i will never recommend anyone this policy. The reference claim number is ***9 and cell number is ***...i am telling my sister to cancel this **** policy and join progressive funeral policies ...imagaine she pays over a thousand every month for years and in the time of need they made you wait for more than 14 days..we are talking about death here ...whoever who can read here...heed the advice