RM
Rachel M
1 reviews | Active since May 2019
05 Jan 2022, 10:59
WON'T PAY OUT CLAIM!!!!!!!
I submitted forms on behalf of my aunt WEEKS ago and her claim has not being actioned. We have called NUMEROUS times and still no resolution. HOLLARD does not take its clients seriously. We are now been told to get an affidavit at the police station for a natural death??? Why??? I keep following up and nothing seems to get resolved. We are absolutely tired of this back and forth. People should know about your incompetence and lack of professionalism!!!
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Replies (6)0
Replies (6)RM
Rachel M's updateReviewer Update
05 Jan 2022, 14:21you guys want us to get a police report for a natural death? you are giving us the run around because you don't want to pay out my aunt's claim. we are not stupid.... you have given us the run around for over a month now. The policy number is - ***5.
Please pay out my aunt's money and stop refusing with her money
Please pay out my aunt's money and stop refusing with her money
RM
Rachel M's update05 Jan 2022, 14:21
Reviewer Update
you guys want us to get a police report for a natural death? you are giving us the run around because you don't want to pay out my aunt's claim. we are not stupid.... you have given us the run around for over a month now. The policy number is - ***5.
Please pay out my aunt's money and stop refusing with her money
Please pay out my aunt's money and stop refusing with her money
RM
Rachel M's updateReviewer Update
05 Jan 2022, 14:23am ready to take this public because we are honestly tired of you Hollard.... there are numerous complaints about you, am not the only person who is complaining about your disgusting mistreatment of clients
RM
Rachel M's update05 Jan 2022, 14:23
Reviewer Update
am ready to take this public because we are honestly tired of you Hollard.... there are numerous complaints about you, am not the only person who is complaining about your disgusting mistreatment of clients
RM
Rachel M's updateReviewer Update
05 Jan 2022, 14:25we have all the paperwork, what else do you want when the insured died in hospital due to a diabetes related issue?
RM
Rachel M's update05 Jan 2022, 14:25
Reviewer Update
we have all the paperwork, what else do you want when the insured died in hospital due to a diabetes related issue?
Hollard Life's replyOfficial
06 Jan 2022, 08:37Hello Rachel.
Thank you for your response
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
Thank you for your response
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
Hollard Life's reply06 Jan 2022, 08:37
Official
Hello Rachel.
Thank you for your response
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
Thank you for your response
Our claims team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Escalated complaints team
RM
Rachel M's updateReviewer Update
06 Jan 2022, 09:41 That is too long, we were told this over a month ago please. Go check Facebook and see how people are complaining about you. You guys are always giving us the run around. its now 2022 and i must still wait to hear back from you? it was okay when my aunt was paying her premium now she must wait 5 days to recieve a claim owed to her? Treat your people better Hollard!!!!!!!!!
RM
Rachel M's update06 Jan 2022, 09:41
Reviewer Update
That is too long, we were told this over a month ago please. Go check Facebook and see how people are complaining about you. You guys are always giving us the run around. its now 2022 and i must still wait to hear back from you? it was okay when my aunt was paying her premium now she must wait 5 days to recieve a claim owed to her? Treat your people better Hollard!!!!!!!!!
RM
Rachel M's updateReviewer Update
06 Jan 2022, 10:00Please and if you don't respond by tomorrow COB am taking our case to the insurance ombudsman. Thanks
RM
Rachel M's update06 Jan 2022, 10:00
Reviewer Update
Please and if you don't respond by tomorrow COB am taking our case to the insurance ombudsman. Thanks