Why you can’t cancel the policy

Hollard has been difficult throughout my stay as a customer, now I want to cancel the policy, they say to me they can’t because the debit order is on the pipeline, so you hollard have the guts to still want to debit me when I say I don’t want the policy, what kind of customer service is this, so I will take this further also to the ombudsman, it’s my money you can’t debit it