When will Hollard pay for funeral.

<div>Hello Peter, I am desperate I have sent my claim documents to Hollard on Tuesday 21/12/2021 at 12:40, but they didn't process my claim until now, I tried so many time to call them, people in their call centre tell me that they have taken my claim to claim department, Katlego, Boitumelo, and Glaydes are people who I spoke to. They fail to keep their promise to pay within 24 to 48 hours after they receive documents, if I call them they say there was an error on their side but they will sort it and pay. I don't know what I have to do now. Their customer service is too poor.</div>