MM
Mbuso M
1 reviews | Active since Apr 2018
02 Jun 2022, 09:17
What Euphonic Said to the whole Country.
Been with this company for over 9 years now,my policy lapsed 3 months back they then called to reinstate it,we agreed and I was told only 1 payment will be deducted of R355.47 last month. They ended up deducting almost 1k,I then called it to quiet it but was not assisted,I was told I will receive feedback with 4-7 working days but nothing.
I then told them I don’t want my cover or premiums increasing annually they said they stopped it,guess what they took R400 from my account last night,from debiting on the 3rd they changed the debit on their own to the 1st monthly without even consulting me.
Truth is I’m hurt and in the gutters with this service I’m receiving,I’ll probably wait till the policy reaches 10 years and get my cash back and ***of from you’ll,if this is how u treat clients I’m getting off this boat.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
02 Jun 2022, 11:40Hello Mbuso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply02 Jun 2022, 11:40
Official
Hello Mbuso
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
MM
Mbuso M's updateReviewer Update
09 Jun 2022, 06:43See what I mean,you are not listening to my complaint and you choose to respond privately.
Go back and listen to the calls and see the stupid people you hire to do their jobs.
I specifically asked the consultant how much will be debit and she only mentioned 1 and numerous times,she never said anything about 3 debit orders at once. I even confirmed with her several times that the debit should be made on the 3 rd of each month going forward and she also confirmed it with me.
As I said ,ur consultants are probably illiterate,far worse is that u don’t even wanna provide the recording to me so that I can listen to what I said cause clearly Ur QA/Investigators can’t do their job too.
Why would I specifically tell you guys to debit on the 3rd of each month and after I reinstate my policy and u guys just go do ur own thing? Clearly you guys want the policy to Lapse again.
Go Listen to the call where the policy was reinstated and tell me if I’m lying from the statement I just made,u guys take people for ******s I swear,what are the chances that you will even pay out my claim in the event that I claim from your company???
Pathetic service i swear.
Your consultants even confirmed that the premium will not increase,look where we are now????
La Mbhora shem,okare motho a katla ko headoffice a lata consultant eo ae betha Ka Mapama,le tella batho lena
Go back and listen to the calls and see the stupid people you hire to do their jobs.
I specifically asked the consultant how much will be debit and she only mentioned 1 and numerous times,she never said anything about 3 debit orders at once. I even confirmed with her several times that the debit should be made on the 3 rd of each month going forward and she also confirmed it with me.
As I said ,ur consultants are probably illiterate,far worse is that u don’t even wanna provide the recording to me so that I can listen to what I said cause clearly Ur QA/Investigators can’t do their job too.
Why would I specifically tell you guys to debit on the 3rd of each month and after I reinstate my policy and u guys just go do ur own thing? Clearly you guys want the policy to Lapse again.
Go Listen to the call where the policy was reinstated and tell me if I’m lying from the statement I just made,u guys take people for ******s I swear,what are the chances that you will even pay out my claim in the event that I claim from your company???
Pathetic service i swear.
Your consultants even confirmed that the premium will not increase,look where we are now????
La Mbhora shem,okare motho a katla ko headoffice a lata consultant eo ae betha Ka Mapama,le tella batho lena
MM
Mbuso M's update09 Jun 2022, 06:43
Reviewer Update
See what I mean,you are not listening to my complaint and you choose to respond privately.
Go back and listen to the calls and see the stupid people you hire to do their jobs.
I specifically asked the consultant how much will be debit and she only mentioned 1 and numerous times,she never said anything about 3 debit orders at once. I even confirmed with her several times that the debit should be made on the 3 rd of each month going forward and she also confirmed it with me.
As I said ,ur consultants are probably illiterate,far worse is that u don’t even wanna provide the recording to me so that I can listen to what I said cause clearly Ur QA/Investigators can’t do their job too.
Why would I specifically tell you guys to debit on the 3rd of each month and after I reinstate my policy and u guys just go do ur own thing? Clearly you guys want the policy to Lapse again.
Go Listen to the call where the policy was reinstated and tell me if I’m lying from the statement I just made,u guys take people for ******s I swear,what are the chances that you will even pay out my claim in the event that I claim from your company???
Pathetic service i swear.
Your consultants even confirmed that the premium will not increase,look where we are now????
La Mbhora shem,okare motho a katla ko headoffice a lata consultant eo ae betha Ka Mapama,le tella batho lena
Go back and listen to the calls and see the stupid people you hire to do their jobs.
I specifically asked the consultant how much will be debit and she only mentioned 1 and numerous times,she never said anything about 3 debit orders at once. I even confirmed with her several times that the debit should be made on the 3 rd of each month going forward and she also confirmed it with me.
As I said ,ur consultants are probably illiterate,far worse is that u don’t even wanna provide the recording to me so that I can listen to what I said cause clearly Ur QA/Investigators can’t do their job too.
Why would I specifically tell you guys to debit on the 3rd of each month and after I reinstate my policy and u guys just go do ur own thing? Clearly you guys want the policy to Lapse again.
Go Listen to the call where the policy was reinstated and tell me if I’m lying from the statement I just made,u guys take people for ******s I swear,what are the chances that you will even pay out my claim in the event that I claim from your company???
Pathetic service i swear.
Your consultants even confirmed that the premium will not increase,look where we are now????
La Mbhora shem,okare motho a katla ko headoffice a lata consultant eo ae betha Ka Mapama,le tella batho lena
MM
Mbuso M's updateReviewer Update
09 Jun 2022, 09:56Not too sure what you mean about additional information cause if u did investigate from my initial review then you would have heard everything which I stated this morning.
Honestly i need my money back because I will not be held liable for the incompetency of the consultants you hired. Deal with her formally.
You’ll can’t preach something on the phone and go do the complete opposite on your side
Honestly i need my money back because I will not be held liable for the incompetency of the consultants you hired. Deal with her formally.
You’ll can’t preach something on the phone and go do the complete opposite on your side
MM
Mbuso M's update09 Jun 2022, 09:56
Reviewer Update
Not too sure what you mean about additional information cause if u did investigate from my initial review then you would have heard everything which I stated this morning.
Honestly i need my money back because I will not be held liable for the incompetency of the consultants you hired. Deal with her formally.
You’ll can’t preach something on the phone and go do the complete opposite on your side
Honestly i need my money back because I will not be held liable for the incompetency of the consultants you hired. Deal with her formally.
You’ll can’t preach something on the phone and go do the complete opposite on your side
Hollard Life's replyOfficial
09 Jun 2022, 14:16Hello Mbuso
Thank you for your patience while we looked into your complaint.
We have listened to the call recording as you requested and a copy of the call recordings with our findings has been sent to the email address provided.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your complaint.
We have listened to the call recording as you requested and a copy of the call recordings with our findings has been sent to the email address provided.
Kind Regards
Escalated Complaints Team
Hollard Life's reply09 Jun 2022, 14:16
Official
Hello Mbuso
Thank you for your patience while we looked into your complaint.
We have listened to the call recording as you requested and a copy of the call recordings with our findings has been sent to the email address provided.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your complaint.
We have listened to the call recording as you requested and a copy of the call recordings with our findings has been sent to the email address provided.
Kind Regards
Escalated Complaints Team