SN
Sanelisiwe N
1 reviews | Active since Feb 2015
22 Oct 2015, 15:15
what did i get myself in
Hello Peter <br> <br> I called Hollard 2 times and the told me to that the delivery was gonna take 3 to 5 days. And on the 5th day the agent told me to wait while he gets my things. I waited for +_30 minutes bare in mind that it was me who made the call. Next thing the call was cut. So I have no idea on what is going on with my phone. Please can someone atleast let me know what's going on with my phone it's been with you guys for more than 3 weeks now.
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Hollard Life's replyOfficial
22 Oct 2015, 15:45Hello Sbutubutu,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay with your phone.
As agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay with your phone.
As agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply22 Oct 2015, 15:45
Official
Hello Sbutubutu,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay with your phone.
As agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay with your phone.
As agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***