We numerous email on the complaint system they are not responding

We numerous email on the complaint system they are not responding. We took out a Hollard policy managed by IUA. Firstly, the PEP stores attendant incorrectly captured the policy holder ID number as the beneficiary and the beneficiary as the policy holder. I ,of course, only found this out when we tried to claim after my mom-in-law passed away and now my paperwork and claim has been lying with you guys for the passed 1 year and 11 months. Hence you can see that after the policy holder passed on the policy elapsed. And I see this is a norm on your company at hello Peter review.