We cannot deal with your query, as we have incoming calls to answer!!!

Have had a funeral policy for 18 years, after calling they told me the policy is worth R5,000, this does not make sense how could I have paid over 18 years close to R7,000 for a R5,000. I called and the service from Ithumeleng was sub standard stating they cannot cancel the policy now, I can call back in the new month. He put me through to his supervisor Siana Natsue who is even less helpful, kept reminding me that they work on incoming calls and they cannot call me back as they got calls to deal with. I am very disappointed that such a big company is more focused on reaching their call center targets than actually dealing with queries. I will be contacting the Ombudsman regarding the matter.