Waiting for payment

After numerous calls regarding a claim that was to be paid into my account on the 17th April 2015<br> no payment was done to date. I desperately needed the money because I paid for the damages and I was assured that a payment would yet again be made on Friday the 24th of April 2015. this is now a long weekend and I received no payment to date which is the 26th of April 2015 and there offices will e closed on the 27t of April due to a holiday. I desperately needed the money because my wife`s grandmother is on her death bed.<br> <br> This situation and empty promises is totally unacceptable due to late payment we can`t make the trip to too see my wife`s grandmother off