VERY VERY DISHEARTENING

I am so disheartened and equally infuriated by HOLLARD & EDGAR'S, I've had an Edgars account since 2017, the account has a protection plan which I was told would pay in the event of death, loss of income or disability. I have been trying to claim against this policy since April as I am a musician and honestly artists are some of those hit hardest by this regulation as large gatherings are banned for the foreseeable future. The cashiers at Edgars refused to give me a claim form and when I the called Edgars finance department they refer me to Hollard, Hollard also then refers me back to Edgars. Recently I got an email from Hollard stating that my "type" of cover had been changed, by who? I also have no idea. The email went on to tell me that I was covered for retrenchment even though I am a musician and I couldn't be covered for loss of income even though there is no type of cover like that on their website. This platform is now the 5th medium I have used to try and get these people to just do the right thing, when you open the account and take the plan there is almost no documentation required, when you pay they don't ask any questions or give updates and suddenly when they have to pay you for a service you have been paying for they now have issues with you, ****************!