Very very angry

I am so very angry it's not even funny, you people are quick to accept money but can not even explain yourselves when it comes to questions being asked. I pay for two policies manually each and every month and I receive a sms for that confirms money received allocated to the policies. End of February I made payment as per normal and surprisingly a week after I received a sms that one of the policies has lapsed, I dailed the string that was on the sms and a consultant called. She could not explain to me when was payment missed and she asked if she can escalate the matter and upon feedback get back to me. I gave the issue a week and she did not get back today I called the call centre the guy I spoke to could not see if anything was escalated himself he could not explain where the problem is he said he needed to escalate aswell but then dropped call while we were speaking and did not even bother to call me back. I called again got through to someone else that wanted me to start my story from scratch I did not do that as I was sick of going up and down from consultant to consultant

Please fix this issue and give me correct payment amount because each consultant seems to have different amounts of how much I such be paying