Very poor service

I must say, when it comes to disappointing service, Hollard is definitely leading the pack, and they are leading the pack with their (favorite quote) " your request will take up to 48hrs to be routed to the relevant department and processing could take up to 2 - 5 working days". A simple 5 year lifecover cashback claim on my life cover that is supposed to be paid in by the 15th September even now its not, backed up with countless emails and staff that is more than willing to toss you from one consultant to the other, no ownership none whatsoever, treating customer fairly it's just there to make the website look fancy,even a complaint and an escalated matter is still treated the same using their favorite quote, that's the last thing on their mind. I can just imagine if we struggle like this now ourselves, what about once we are no longer here and the beneficiary has to come submit a claim, Guys you are really delivering a very pathetic service over there. This is definitely not on