1 reviews | Active since Oct 2015
VERY IRATE CLIENT
As a Hollard Client for almost 2 years, I am very unhappy with the service rendered.<br> <br> Upon acceptance of my policy I was told that I have 30days after receiving my policy documentation to CANCEL the policy should I not be happy with the cover for any reason.<br> <br> Almost 13 months later I have continuously contacted Hollard staff on enquiry to receipt of documentation which after the acceptance of the facility I had STILL no documentation sent to me, 4 different employees I had spoken to regarding the above had promised as before that the documentation will be sent through..<br> <br> I still have not received my documentation, and when I tried cancelling my facility with a request that I be fully refunded I was told a totally different story to what was initially agreed upon.<br> <br> Very unhappy client, I WANT ALL MY PREMIUMS REFUNDED......ASAP!!!!!<br>
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
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We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
