BJ
Bezaleel J
1 reviews | Active since Aug 2013
01 Oct 2021, 22:42
Very frustrating Hollard (Clicks Funeral plans)
Why did hollard take over all these companies the likes of clicks funeral plans you can never get throught to them. They keep on putting you through with no help. I have sent emails no answer. This month they have canceled one of my funeral policies and didn't deduct for one. So frustrating. I am so nervous because what will happen if a person needs to claim. Worse place ever definitely no peace of mind. Very frustrating
Helpful (0)
Replies (6)0
Replies (6)BJ
Bezaleel J's updateReviewer Update
11 Oct 2021, 10:11Good morning
Its been 5 working days and I am yet to recieve feedback in regards to my compliant.
Please provide feedback and resolution urgently
Its been 5 working days and I am yet to recieve feedback in regards to my compliant.
Please provide feedback and resolution urgently
BJ
Bezaleel J's update11 Oct 2021, 10:11
Reviewer Update
Good morning
Its been 5 working days and I am yet to recieve feedback in regards to my compliant.
Please provide feedback and resolution urgently
Its been 5 working days and I am yet to recieve feedback in regards to my compliant.
Please provide feedback and resolution urgently
Hollard Life's replyOfficial
11 Oct 2021, 12:23Hello Bezaleel
We are sorry for the delay in responding to your matter and assure you that we have escalated your matter.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we have escalated your matter.
Kind Regards
Natasha Vos
Hollard Life's reply11 Oct 2021, 12:23
Official
Hello Bezaleel
We are sorry for the delay in responding to your matter and assure you that we have escalated your matter.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we have escalated your matter.
Kind Regards
Natasha Vos
BJ
Bezaleel J's updateReviewer Update
13 Oct 2021, 09:34This is absolutely ridiculous, no customer service or urgency to resolve complaints whatsoever. I`ve been patient. I told myself let's give them a chance to resolve the matter clearly, I was out of my mind to think that this matter will be resolved in 5 working days. We are going on 8 working days with no word, call or email.
Hollard your silence speaks volumes about you service levels, as a service provider you definitely don`t care about your client`s OR the challenges they bring to your attention
With this level of service Hollard client`s will decrease daily, I urge everyone to steer away from this institution
BJ
Bezaleel J's update13 Oct 2021, 09:34
Reviewer Update
This is absolutely ridiculous, no customer service or urgency to resolve complaints whatsoever. I`ve been patient. I told myself let's give them a chance to resolve the matter clearly, I was out of my mind to think that this matter will be resolved in 5 working days. We are going on 8 working days with no word, call or email.
Hollard your silence speaks volumes about you service levels, as a service provider you definitely don`t care about your client`s OR the challenges they bring to your attention
With this level of service Hollard client`s will decrease daily, I urge everyone to steer away from this institution
Hollard Life's replyOfficial
13 Oct 2021, 10:50Hello Bezaleel
Our consultant has tried to contact you multiple times with no success. Please provide us with a contact number and preferred time to be contacted so that they can assist you.
Kind Regards
Natasha Vos
Our consultant has tried to contact you multiple times with no success. Please provide us with a contact number and preferred time to be contacted so that they can assist you.
Kind Regards
Natasha Vos
Hollard Life's reply13 Oct 2021, 10:50
Official
Hello Bezaleel
Our consultant has tried to contact you multiple times with no success. Please provide us with a contact number and preferred time to be contacted so that they can assist you.
Kind Regards
Natasha Vos
Our consultant has tried to contact you multiple times with no success. Please provide us with a contact number and preferred time to be contacted so that they can assist you.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
13 Oct 2021, 12:07Hello Bezaleel
Thank you for the confirming. I have informed the consultant accordingly.
Kind Regards
Natasha Vos
Thank you for the confirming. I have informed the consultant accordingly.
Kind Regards
Natasha Vos
Hollard Life's reply13 Oct 2021, 12:07
Official
Hello Bezaleel
Thank you for the confirming. I have informed the consultant accordingly.
Kind Regards
Natasha Vos
Thank you for the confirming. I have informed the consultant accordingly.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
13 Oct 2021, 13:03Hello Bezaleel
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer services team have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos
Hollard Life's reply13 Oct 2021, 13:03
Official
Hello Bezaleel
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer services team have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos