Very dissatisfied

Item: Hollard Life
Rating: 1
Author: Tebogo M

I submitted a claim on the 25 October and to date there is no feedback and I have exhausted my airtime while on hold on the call centre. This is totally unacceptable because when you deduct premiums we don't put you on hold but when it comes time for you to pay you play hide and seek. Attend to my query!!!

Helpful (0)

Replies (3)

Hollard Life's replyOfficial

09 Nov 2021, 14:03

Hello Tebogo

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within five working days.

Kind regards,
Escalated Complaints Team

Hollard Life's reply09 Nov 2021, 14:03

Official

Hello Tebogo

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within five working days.

Kind regards,
Escalated Complaints Team

Tebogo M's updateReviewer Update

09 Nov 2021, 14:08

What should I be doing in the meantime because in your email you said you will respond within 2 working days and now it has been over 10? And now I must wait for 5 more WORKING days? This is very unacceptable

Tebogo M's update09 Nov 2021, 14:08

Reviewer Update

Hollard Life's replyOfficial

15 Nov 2021, 07:25

Hello Tebogo

Thank you for your patience while we looked into your matter. Our administrator have confirmed that your claim has been resolved.

Contact us for any future concerns.

Kind Regards
Escalated Complaints Team

Hollard Life's reply15 Nov 2021, 07:25

Official