MG
Mandlenkosi G
1 reviews | Active since Nov 2011
04 Aug 2021, 10:48
Very Disappointed by Hollard Funeral Insurance Treatment
Took a Hollard funeral policy for my family in 2003. Been faithful through out the years in paying my premiums. When I asked them to keep my premiums and benefits the same this year as I could not afford anymore further increases, Hollard refused and indicated according to their policy I have only three options, either to Reduce the policy benefit, enter into alternative policy or cancel my policy. Shocking response indeed. There was a complete disregard of the fact that I have been with them since 2003 and the fact that I never defaulted on my premiums. No willingness whatsoever to keep my premium and benefits unchanged. I am very disappointed Hollard.
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Replies (1)Hollard Life's replyOfficial
05 Aug 2021, 12:47Hello Mandlenkosi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards.
Escalated complaints team
Kind regards.
Escalated complaints team
Hollard Life's reply05 Aug 2021, 12:47
Official
Hello Mandlenkosi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards.
Escalated complaints team
Kind regards.
Escalated complaints team
