MG
Mandlenkosi G

1 reviews | Active since Nov 2011

04 Aug 2021, 10:48

Very Disappointed by Hollard Funeral Insurance Treatment

Took a Hollard funeral policy for my family in 2003. Been faithful through out the years in paying my premiums. When I asked them to keep my premiums and benefits the same this year as I could not afford anymore further increases, Hollard refused and indicated according to their policy I have only three options, either to Reduce the policy benefit, enter into alternative policy or cancel my policy. Shocking response indeed. There was a complete disregard of the fact that I have been with them since 2003 and the fact that I never defaulted on my premiums. No willingness whatsoever to keep my premium and benefits unchanged. I am very disappointed Hollard.

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Replies (1)
Hollard Life
Hollard Life's reply05 Aug 2021, 12:47
Official
 
Hello Mandlenkosi

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our complaints  team is busy looking into your complaint and will be providing you with feedback within five working days. 


Kind regards.
Escalated complaints team