Very bad services with Hollard Insurance

My name is Henry Mntungwa my ID number : ***.I went to SARS and they told me that Hollard did not apply for Directive when they payed me last year..I phone Hollard on Wensday 01 July 2015 up until now no answer.I need that letter for SARS to process my claim.This is a pathetic service.Every time I called the Hollard office I am transfered from piler to piller.This is frastating and this is bad.