VERY BAD SERVICE FROM HOLLARD LIFE

My mum is been paying hollard for more than 10years to our surprised the hollard account stopped debiting her absa account as usually , I send emails several times to no luck it's been months n months I'll be on phone and I'll be on emails yet no one comes back to us,

What hurts most is that this is not even the first time hollard do this if its not paying for the claim is cancellation of policy after they will say we didn't pay yet we have full proof that money is always in the account.

Last time she was advised that they will reinstate passed 2months none of the debit orders have went through.

Now I need to know Hollard Life what is your purpose of having customer service? What is the purpose of debiting someones money then after you people will just seat an never debit anymore and eventually you will cancel her policy I need clarity here please.

Why is my mums policy cancelled she has paid more than R30,000.

Now if indeed she missed her premium what is the customer service for exactly 1) if there's unpaid debit order don't you alert. 2) if there unpaid debit order policy to be cancelled don't you advise a client.

She has been your client for more than 10 years without missing a premium an this is the thank you she get what if anything happens to my mum God forbidden how do we handle since you guys have cancelled the policy.

HOLLARD LIFE YOUR SERVICE IS VERY BAD AN RIPPING PEOPLE IS YOUR MOTTO MY MUM IS APPROACHING 70 YEARS THE HIGH BLOOD PRESSURE YOU PEOPLE HAVE GIVEN HER ITS ENOUGH TO DEAL WITH SUCH.

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